What is your return policy?

We want to make returns and exchanges as simple as possible. Please review the guidelines below to determine what your item is eligible for.

Full-Price Items

Full-price items may be returned for a refund or exchanged within 30 days of purchase, as long as they are in new, unworn, and unused condition. All returned merchandise must be in its original condition to be eligible for a refund or exchange.

Clearance Items 

Items marked Clearance may be returned within 30 days of purchase for an exchange or store credit only.

Clearance items are not eligible for refunds to the original form of payment.

Final Sale Items

Items marked Final Sale are not eligible for return, exchange, or store credit. 

Gift cards are also non-refundable.

How do I start a return or exchange?

To start a return or exchange by mail, visit our  returns and exchanges portal.

Free returns with Checkout+: When you add Checkout+ at checkout, you’re covered two ways:

  • Free returns: Return shipping and handling on eligible items is on us.
  • Package protection: If your order is lost, stolen, or damaged in transit, we’ll replace or refund it at no extra cost.

If you didn’t add Checkout+, an $8 flat-rate return shipping fee will be deducted from your refund when returning an item by mail (U.S. orders). 

Checkout+ does not change which items are eligible for return. Clearance and Final Sale guidelines above still apply.

Free returns at any of our stores.
Bring your online order in for an instant return or exchange. Find your nearest store →

Clearance, gift cards, and final sale items are not eligible for returns or exchanges. 

To process a return or exchange for orders outside the United States, please email thebear@thenormalbrand.com.

Please allow up to 10 days for us to receive and process your return or exchange   

There’s a problem with my order. What do I do?
Send an email to  thebear@thenormalbrand.com or fill out our customer service contact form here and let us know the error with your order. We’ll be more than happy to make things right as soon as possible.

Return Policy Abuse
The Normal Brand reserves the right to deny returns, refunds, exchanges, or future purchases in cases of suspected fraud, misuse of our return policy, excessive returns, wardrobing, or other abusive behavior. We may limit or refuse service to customers whose return activity appears inconsistent with the intent of our return policy.