What payment methods do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal, Apple Pay, Google Pay, Amazon Pay, and AfterPay.
Where can I find TNB in a store?
View our retailers here.
Want to be one of our retailers?
To become a retailer please email us at email@example.com.
What is your return policy?
At The Normal Brand, we want you to be completely satisfied with your order. If you want to return an item for any reason, we will gladly exchange, refund or give you credit for any item that is in new and unused condition if you begin your refund or exchange within 30 days of purchase.
Simply visit https://returns.
It helps us process your return or exchange faster if you use the original box and packing materials when shipping products back to us. Please allow up to 15 days for us to receive and process your return or exchange.
Note that processing time may be longer during periods of high volume like the holiday season. We will work as quickly as we possibly can to ensure that your return or exchange is processed in a timely manner and appreciate your patience.
When will my order be shipped?
We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within 24 hours. If your order is placed after 3pm CST, the earliest it will ship is the next day.When will my order be delivered?
Once processed, orders are shipped depending on the shipping option you selected at checkout. Shipments deliver within 4-10 business days to most US locations, but we have noticed they usually deliver faster than that.Can you ship to an address that’s outside the US?
We ship to Canada, Australia, and United Kingdom. Note that you will be subject to the taxes and tariff fees of your country upon receipt of your order.Can I ship to multiple addresses?
No, in order to ship to multiple addresses, you will need to create a separate order for each address.
How can I track my order?
Once your order has shipped you will receive an email with tracking information.
Neck: Measure around the middle of your neck (at the Adam’s apple), keeping the tape a bit loose.
Chest: Measure under your arms around the fullest part of your chest.
Arm length: Bend your elbow 90 degrees and place your hand on your hip. Hold the tape at the center of the back of your neck. Measure across your shoulder to your elbow and down to your wrist. The total length is your sleeve length.
Waist: Measure around your natural waistline, keeping the tape a bit loose.