Holiday Gift Guide Info
Guaranteed Shipping Dates for the Holiday:
December, 12th: The last day of guaranteed delivery for Standard Shipping to arrive before Dec. 24th.
December 19th: The last day of guaranteed delivery for UPS Ground Shipping to arrive before Dec. 24th.
Dec 21st: The last day of guaranteed deliver for UPS 2nd Day Air to arrive before Dec. 24th.
Free Shipping on Orders Over $100
If your order is over $100, before shipping and taxes then it qualifies for free shipping. All free shipping orders are guaranteed to arrive before Dec. 24th.
Free Returns and Exchanges on All Orders
We offer free returns and exchanges on all orders. you can return or exchange your order up to 30 days after Dec. 25th.
What is your return policy?
At The Normal Brand, we want you to be completely satisfied with your order. If you want to return an item for any reason, we will gladly exchange, refund or give you credit for any item that is in new and unused condition.
We have created this return process to make your experience as easy as possible. Merchandise may be returned within 30 days from your invoice date. Simply follow the directions on the packing slip, and email firstname.lastname@example.org with your order number and reason for return. We have included a prepaid shipping label with your order that you can use to return or exchange your items. If the item needs to be returned due to a defective issue, please contact our Customer Service Department at 1-866-927-6999.
It helps us process your return or exchange faster if you use the original box and packing materials when shipping products back to us. Please allow 10 to 12 business days for us to receive and process your return or exchange. Please note that processing time may be longer during periods of high volume like the holiday season. We will work as quickly as we possibly can to ensure that your return or exchange is processed in a timely manner and appreciate your patience.
If you do not use our pre-paid return shipping label, simply ship your return or exchange to:
St. Louis, MO 63129
We strive to process orders as quickly as we possibly can. Orders placed Monday through Friday are usually shipped within 48 hours. If your order is placed after 12pm CST, the earliest it will ship is the next day. Please note that during the Holiday season and other periods of high volume, your order may take longer to process.
When will my order be delivered?
Once processed, orders are shipped depending on the shipping option you selected at checkout. Shipments deliver within 4-10 business days to most US locations, but we have noticed they usually deliver faster than that.
Can you ship to an address that’s outside the US?
No, unfortunately at this time we do not ship internationally.
Can I ship to multiple addresses?
At this time we are only able to accept one ship to address per order. In order to ship to multiple addresses, you will need to create a separate order for each address.
How can I track my order?
Once your order has shipped you will receive an email with tracking information.